Warranty Procedure (Products Purchased after 1st April 2022)

The following policies covers all Pulse-Eight products.

Unless otherwise instructed, please do not open any of our products. Doing so will invalidate your warranty. As part of the troubleshooting procedure, you may be instructed to open the device, but you can only proceed with this once consent has been given.

To open a support ticket, please visit: www.pulse-eight.com/support.

Please Note: Warranty cover for ALL products starts from date of receipt of goods NOT date of installation. Should we find that your product does need replacing, we will send your replacement directly to the distributor you purchased from, if not purchased directly from Pulse-Eight.

From 1st April any products purchased will have new warranty lengths. The length of warranty is determined by the type of product purchased. Our cover can be broken down into 3 categories:

Gold, Silver and Bronze.

GOLD: Pulse-Eight Audio and Video Matrices

  • 5-year warranty as standard

    • 2-year advanced replacements

    • 3-year return to base for repair

SILVER: Pulse-Eight Amps, Extender Sets and Accessories

  • 3-year warranty as standard

    • 1-year advanced replacements

    • 2-year return to base for repair

BRONZE: IR, Cables, Brackets and our Tech Tools

  • 1-year advanced replacements

Pulse-Eight Current Product—Within the advanced replacement warranty year(s)

  1. Contact support via phone or a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue remotely.

  2. If unable to resolve the fault remotely and the unit needs replacing an advanced replacement will be raised with the installer who purchased it. If you purchased from a distributor you will need to return to your distributor and they will contact Pulse-Eight to get the RMA raised. All distributor advanced replacements will be sent to the distributor and cannot be sent direct to their installer.

Pulse-Eight Current Product—Within return to base warranty

  1. Contact support via phone or a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue remotely.

  2. If unable to resolve the fault remotely and the unit needs to be repaired, an RMA will be raised with the installer if purchased direct from Pulse-Eight. Or if purchased from a distributor, the installer will be directed back to their distributor who will raise an RMA.