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Web Interface

The front page of the web interface features a user-friendly drag and drop for video routing and a display showing all available inputs and outputs.

Accessing the Admin Area

When setting up the neo:X+ matrix, it is important that the installer can access the admin menu on the Web Interface to configure the matrix according to the installation’s requirements.

The Web Interface can be accessed using a computer connected to the same router/network as the matrix and by visiting in your web browser. Navigate to the Cloud Connection tab (on the left-hand side) and then click on ‘[Admin]’ link at the foot of the page. Insert your password to log in and access all options.

Link Your Installer Account

On the Cloud Connection page, insert your Pulse-Eight Installer ID (4-digit) into the box and save changes - this will enable the matrix to be linked to your monitoring account.

Once you have entered your Installer ID, you will be able to gain access to the Cloud Monitoring Service to monitor all of your Pulse-Eight installations remotely in one place.

For more information, refer to the “Accessing the Monitoring Portal” section in this manual.

Input and Output Options Setup

To access the Input and Output Setup options, click on the symbol (9 Small Blocks) for changing the selected Input settings and the symbol (Monitor) for changing the selected output settings.


Input Setup Options

Name: Change the name of the selected input. This name will be displayed on the source list on the display device (TV) menu.

Control Method: Change the control method for the supported Set Top Box. They are:

  • CEC (default control)

  • Sky UK

  • TiVo/Virgin

  • Kodi

  • Dish

  • DirecTV
    If using IR blasting to control attached sources, then leave the control method as CEC (default)

Hidden: Turn on to hide the selected input from the end user's web interface.

EDID Profile: Drop down menu to select an alternative EDID profile for the selected Input. See the EDID Management section of this manual for more information.

EDID Details: This will bring up a page detailing the current EDID information for the selected Input.

Output Setup Options

Name: Change the name of the selected output.

Video From: A dropdown list displaying the current source of the output and allowing you to change the routing for this output.

Mirror: Select an output from the list for the video to mirror another display (selected output).

EDID Details: This will bring up a page detailing the selected EDID information of the HDMI Sink (display) connected to that output.

Hidden: The toggle switch can be turned on to hide the selected output from the end user's web interface.

Source Filtering: Toggle switches to select which inputs can be routed to the selected output display.

Link Status: Indicates if the HDBT link is active.

Remote Module Details: This will display a popup providing details on the attached neo Receiver.

Link Quality: Indicated the quality of the link. Click the icon to view Link Quality Test Tool.

Cable Length: Indicates the approximate length of the CAT cable inserted into the output. This is an estimate based on the cable’s performance and may not be accurate.

Linked Device: This allows you to link this device with other Pulse-Eight products (e.g. ProAudio and/or ProAmp8) in the same network and installation.

System Health

Under the System Health tab information about the hardware's performance is displayed. The colour-coded boxes will indicate if it is performing correctly along with the reading of the internal temperature sensor that will indicate if the system is overheating. Green denotes good, orange denotes a warning, and red denotes an issue or a problem.

Under the System Health tab, you will also find Advanced Diagnostics which will perform detailed tests on specific areas of your installation to identify potential faults.

IR Noise Test

The IR Noise Test will check to see if any unwanted IR noise is being received over a sustained period of time for each port. Failing this test would indicate that the IR receiver on its video output zone (neo receiver) is picking up noise in its environment.

Example of failure message:
The IR receiver connected to this port is occasionally picking up stray IR messages, this may occasionally interrupt IR communication to the connected source device and/or control system. If you repeat this test and it remains in this state, we recommend relocating the IR emitter.

HDBaseT Link Quality Test

The HDBaseT Link Quality Test will check to see if the HDBaseT link is stable over a sustained period of time. There are two drop-down menus, the first is the output you are testing the second is the type of test you are doing.

The Mean Square Error test is the ratio (in dB) of the signal power in relation to the originally transmitted signal vs the received and it is an analogue measurement. This reading is directly affected by kinks, termination & other cable issues. Each Channel has a colour that represents the same colour in the twisted pair in the Cat cable. All four of these Channels should each be below the -15dB line. Otherwise, the cable quality will be marked as “Poor”. Also, all four of these Channels should be within 3dB’s of each other, for example, -21dB. -20dB. -21dB & -19dB. Otherwise, the cable quality will be marked as “Poor”.

The Channel Errors test is a measurement of the number of digital errors on the channel, such as packet loss and bit errors. Each Channel has a colour that represents the same colour as the twisted pair in the Cat cable. All four of these Channels should be below the 40-line. Otherwise, the cable quality will be marked as “Poor”. Also, all four of these Channels should be within 3 of each other, for example, 35. 36. 35. 34. Otherwise, the cable quality will be marked as “Poor”.

It is also possible to check the link quality remotely by logging into your installer account at

Cloud Connection

Under the Cloud Connection tab you will have basic monitoring information:

System Status: This colour-coded status will notify you if the system is healthy or if there is an issue.

Last Monitoring Pulse Sent: This will indicate the date and time when the matrix last 'phoned home'.

Installer ID: Enter your Pulse-Eight Installer ID to link to the Pulse-Eight Monitoring Portal. 

Connection Status: This will detail if the matrix is connected to the Pulse-Eight Monitoring Portal.

Alexa: This matrix can be controlled by Alexa’s voice command control. To set this up, please follow the ‘Alexa Voice Control’ section for further details.

Alexa Voice Control

It is possible to add the NeoX+ matrix to your Alexa smart-home setup in order to control the attached Sink and Sources using voice commands.

  1. Install the ‘neo’ Alexa skill from Amazon on the Alexa app.

  2. On the Cloud Connection tab, click the ‘Setup Voice Services’ button, this will take you to - with instructions on setup.

  3. Click on the ‘Login via Amazon’ button and proceed to log in to your Amazon account. A page will appear listing your discovered devices - these are the systems available for Alexa control. Click ‘Connect’ next to the appropriate system.

  4. Tell Alexa to ‘Discover Devices’ - your system should now be connected.

Network Settings

Under the Network Settings tab you will find details about the system's connection to the internet and the rest of your control systems:

Network Connectivity: This colour coded status will notify you if the system is connected to a network (green) or if there is an issue (red).

Mode: Dropdown menu to either set a static IP and DHCP. 


While the neo video matrix works best with an active internet connection it is possible to still configure and operate the system without one. However, to configure the system from its defaults a local network connection is required. Normal operation of the CEC and IR control systems does not require any network connection, but IP-based API control or Web-based control does require a persistent network connection.

Discovery Tool

You can download a discovery tool from your monitoring portal at this program will run on Windows 7 or newer only. When run it will scan your network and detect the IP address of your matrix. If you have multiple neo devices on the same network, the discovery tool will only display the last found. If you do have more than one system, it is advised that you disconnect other systems first.

The discovery tool will display the IP address of the matrix, you can then access the matrix by typing that IP address into your web browser’s address bar.

Routing Control

Under the Routing Control tab, you will find settings for CEC control and IR Control Section:

CEC Control

HDMI-CEC Support: Toggle switch to turn CEC control on or off, according to your requirements. By having CEC turned on, you will have the ability to control your connected devices (with CEC) without the need for a third-party Control system. The matrix can work independently.

HDMI CEC Source Switching Support: This allows you to turn off/on CEC source switching feature while keeping all other CEC features working, assuming that HDMI-CEC Support is still enabled.

Auto Pause: This feature utilises CEC and allows the matrix to automatically pause content from a Source (e.g. movie) when turning the TV off and then continue playing when routing the connected Source to another room. When feature is not used, it is recommended to turn it off.

Remote Control Combo Keys: Toggle the switch to turn on this function. If there are missing/broken keys on the TV’s remote – e.g. the Guide button - then enabling this function allows you to use a combination of keys on the remote instead to achieve the missing function.

IR Control

IR Activity: A useful test for IR activity. The panel lists each IR activity box which will illuminate whenever an IR signal is received over the video output ports (HDBaseT or HDMI).

IR Control Settings: IR Routing by default listens to commands from the supplied remote control to control the attached sources (e.g. play, pause, etc). However, you can also use alternative manufacturer profiles (e.g. Bang & Olufsen) for easily integrating into existing systems and backward compatibility.

Each output port can be configured to use a different IR profile, if “Default” is set, this is the profile used.

Audio Control

The Audio Control tab features audio routing settings for each audio output zone of the matrix.

Source Mode / Sink Mode switch. Toggle switch according to your installation requirements. See “Connecting The Audio Outputs” in the Setup section of this manual.

When using sink mode, the following settings appear for the individual Zone settings:

  • Mode: Choose Passive for fixed line-level stereo output. Choose Active to manage the volume and delay of the stereo output, and enable Audio Return Channel (ARC).

When Active Mode is selected, the following options will appear:

  • Delay: A slider to adjust the audio delay up to 340ms - Feature not applicable to neo:XSR.

  • Volume: A slider to adjust the master volume of the audio output zone- Feature not applicable to neo:XSR.

  • ARC: A dropdown menu to select audio return function - choose between HDMI, optical or disabled depending on the connection you have chosen on the Receiver.

  • ARC Source: Displays the audio return source when HDMI-ARC is selected.

Front Panel Settings

Under the Front Panel tab, you will find options for the front panel of the matrix for turning off the status LEDs.

Hardware Details

Under the Hardware Details tab, you will find manufacturing information about your product such as model, serial number, MAC, hardware revision, and current firmware version installed. You may be asked for this information if you request support.

It also details the firmware versions for the HDBaseT components (transmitters and connected receivers) in your installation.