Should you encounter installation difficulties or issues with device communication, the following checklist of common issues and causes should help resolve your issues. If you still continue to experience issues, please contact your local representative for further assistance.

Not Receiving Any Signal

Reseat the IR Receiver from the video matrix.
Run the IR test in the web UI to ensure that no other factors are interfering with the signal (should let the test run and make sure IR input are not registered as red - Fig 1).
Check if the LED beside the IR receiver blinks when pressing the IR remote (blink registering an input - Fig 2).
Alternatively, try observing the web UI under Routing Control to see the IR activity (each input box will highlight
when receiving any IR signal - Fig 3).
If there are no blinks, try another IR input slot on the video matrix.
If there is still no response, replace the CR2025 battery.
Repeat Step 3 to 5. If there is still no response, please contact Pulse-Eight representative or your Installer.

Not Transmitting Signal

1. Reseat the cable from both ends.

2. If there is another transmitter cable, try swapping them to see where the problem lies.

3. If the cable is faulty, don't hesitate to get in touch with the Pulse-Eight representative at support@pulse-eight.com

Additional Test

This next portion is an alternative to testing the IR transmitter on the smartphone. Please go through the spec of your smartphone's camera. If the smartphone has an IR filter, it probably won't pick up the IR signal, so this test depends on the smartphone's capability.

If the smartphone DOES NOT have an IR filter, this test should work. Switch on the smartphone camera and aim the IR Transmitter at the camera lens. When pressing the button, the transmitter should light up on the camera. This can determine whether the remote is working or not.

Infrared Blaster Cable Pack (TX/RX Pack) User Manual

Infrared Blaster Cable Pack (TX/RX Pack)