Should you encounter installation difficulties or issues with device communication, the following checklist of common issues and causes should help resolve your issues. If you still continue to experience issues, please contact your local representative for further assistance.

Not Receiving Any Signal

Reseat the IR Receiver from the video matrix.
Run the IR test in the web UI to ensure that no other factors are interfering with the signal (should let the test run and make sure IR input are not registered as red - Fig 1).
Check if the LED beside the IR receiver blinks when pressing the IR remote (blink registering an input - Fig 2).
Alternatively, try observing the web UI under Routing Control to see the IR activity (each input box will highlight
when receiving any IR signal - Fig 3).
If there are no blinks, try another IR input slot on the video matrix.
If there is still no response, replace the CR2025 battery.
Repeat Step 3 to 5. If there is still no response, please contact Pulse-Eight representative or your Installer.

Context Sensitive 8 Button IR Remote User Manual

Context Sensitive 8 Button IR Remote